Refund policy
Return Policy: We accept returns on all unworn items within 14 days of purchase. Unsatisfied customers in the US can return items within 14 days of delivery for free. Returns after 15 days will result in store credit or an exchange. Return orders should reach our HQ within 30 days from purchase.
Items Not Eligible for Return: Sale items, earrings, customized items and personalized items are not eligible for returns or exchanges.
Earrings are considered a personal item, and due to hygiene reasons, we cannot accept returns or exchanges on earring purchases. We want to ensure the safety and well-being of our customers, and this policy helps us maintain the highest quality and standards for our jewelry.
Initiating a Return: To start the return process, please carefully review the item details to ensure it meets the eligibility criteria for returns and exchanges. If you intend to return or exchange your item, kindly reach out to us within 2 days of delivery.
For the first 14 days following your purchase, we will provide a prepaid return label for your convenience. However, if the return request is made after this initial 14-day period, the customer will be responsible for covering the return shipping costs.
Upon receiving the returned item and conducting an inspection, we will proceed with the refund, deducting the original shipping cost if applicable. In cases where a jewelry pouch was included with the item, please ensure that it is returned along with the product.
For Damaged Items: In case of damaged items, contact us within 48 hours of delivery. We may request photos and provide a prepaid shipping label for returns. After inspection, a replacement will be sent, or a refund will be issued upon receiving the return item.
Cancellation Policy: We do not accept order cancellations once your order is placed.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at dylanraejewelry@gmail.com.
For further inquiries or assistance, please contact our customer support team at Info@DylanRaeJewelry . We're here to help!
