At Dylan Rae, we always prioritize using the highest quality materials for our jewelry. Each piece in our collection is made using carefully selected metals, with specific details about the materials provided in the product description on the respective product page. We are committed to ensuring that every piece you choose from us is crafted with the utmost quality and attention to detail.

While our jewelry is typically designed to resist tarnishing and discoloration, it's important to note that they are not solid gold and may occasionally exhibit such behavior. Many of our customers wear their pieces daily, including during showers, with no reported issues. However, for the longevity of your jewelry, we recommend removing them when possible. Skin pH varies among individuals and can react differently to metals.

To further protect your pieces, we advise avoiding contact with lotions, creams, or perfumes, as these substances can impact the jewelry's appearance.

Although our jewelry is built to withstand the rigors of everyday life, it's essential to understand that they are not solid gold. We stand behind the quality of our pieces and if any issues arise, we offer a free repair or replacement service. We also recommend exercising caution by avoiding exposure to liquids, perfumes, and lotions to ensure your jewelry maintains its luster over time.

We recommend cleaning your jewelry with care to maintain its pristine condition. We suggest using a jewelry polishing cloth, gently wiping the piece to restore its shine. It's important to avoid using any harsh chemicals, as they can potentially harm the jewelry's finish.

When it comes to storing your jewelry, the pouch it arrives in is an excellent choice for safekeeping. To prevent any scratching, it's best to store each piece individually. Find a cool, dry place to store your jewelry to preserve its beauty for years to come.

While we strive to provide high-quality jewelry, it's important to note that everyone's skin can react differently to metals and plating. Therefore, we cannot guarantee that our jewelry will remain tarnish-free for every individual. Gold-plated jewelry, in particular, may undergo natural changes in appearance over time, and this process cannot be reversed.

To extend the life of your pieces, we recommend following our care recommendations diligently. Proper care can help maintain the luster and appearance of your jewelry. However, it's essential to keep in mind that the reaction of your jewelry with your unique skin oils is a natural occurrence, and we cannot be held responsible for such reactions.

At Dylan Rae, we take pride in our commitment to delivering your orders with care and efficiency. Typically, you should expect to receive your Dylan Rae packages within 3-5 business days after they are created and shipped. However, please keep in mind that various factors, such as carrier processing and unforeseen delays, can occasionally impact delivery times.

Rest assured that we strive to expedite your orders promptly and do our utmost to ensure that you receive your packages as quickly as possible. Your satisfaction is our priority, and we appreciate your patience and support as we work diligently to deliver your Dylan Rae orders to your doorstep